A KCall product
Answers your callsand passes the result to your team
iCall is an AI assistant for your business. It talks to your customers in Georgian, takes their requests and tells your team when a person is needed
- Call
- Action
- Evidence
Call ended
Nino B. · Clinic “Tsiskari”
- Customer
Hi, I'd like to see a doctor tomorrow evening
- iCall
We have 18:30 available tomorrow. Shall I book you in?
- Customer
Yes, please
The assistant acts
Request understood
Visit tomorrow, 18:30
Appointment request saved
Tomorrow, 18:30 · Nino B.To be confirmed
Visible in your workspace
Summary available in your workspace
Nino B. requests a doctor's appointment for tomorrow at 18:30
Transcript available in your workspace
Text stored according to your agreed policy
You can't answer every call
- After hours, or on a busy line, calls go unanswered
- You answer the same question many times a day
- You copy the result of each call into a spreadsheet by hand
Hand these calls to iCall
What it can do for you
Inbound calls
Answers
- Explains your services and terms using your information
- Takes requests, appointments and orders, and saves the result
- Notifies your team in Telegram about each new request
Outbound calls
Enabled on request
- Appointment reminders
- Order confirmation or clarification
- A callback on a request the customer left
We enable outbound calls for each business separately
See what happened after the call
This is the same conversation you saw above. The example shows what result is left after the call.
Result: Appointment request saved
Tomorrow, 18:30 · Nino B.
Result: Summary available in your workspace
Nino B. requests a doctor's appointment for tomorrow at 18:30
Result: Transcript available in your workspace
Text stored according to your agreed policy
Have your own team? iCall will work with them.
Need operator service too? Bringing in the KCall team is planned and will be agreed separately.
iCall answers
Helps the customer and checks the information needed
Your team member
Gets the alert and calls the customer back
KCall operators
Planned
Who is behind iCall
iCall is built by KCall. Since 2016 we have managed customer communication for businesses, and we are the first 24/7 outsourced contact center in Georgia. We bring this experience with calls into the iCall assistant.
- KCall on the market
- Since 2016
- Round-the-clock service can be arranged
- 24/7/365
- The language iCall speaks on calls
- Georgian
Start in three steps
Tell us about your business
What customers ask you most often and what should happen after the call.
We tailor it and test it together
We prepare the assistant with your information, test the conversations together and adjust until you are happy with it.
It goes live on your number
When you are ready, the assistant takes calls on your number. You see the results in your workspace.
Let's tailor it to your business
Tell us which calls you get, who you need to call and which software you use.