Retail
A sales assistant serves the customer and the phone at the same time, and most calls ask the same things: what it costs, whether a size is in, when new stock arrives. The assistant answers product and return questions, records the request and brings in your team member when needed.
The customer calls, iCall answers
Hello, do you have this jacket in a size 38?
Yes, size 38 is in stock at the Vake branch.
If it doesn’t fit, can I return it?
On screen: Question about the return policy
Jacket, size 38 · Vake branch · passed to the team
Example of an outbound call when it is switched on
Hello, Mariam. Your reserved jacket is waiting for you until 18:00 today. Are you coming?
Yes, I’ll come at 17:00 today.
Great, that’s confirmed. If you’re running late, let us know and we’ll change the pickup time.
On screen: Pickup confirmed
Today, 17:00 · Jacket, size 38
No. The assistant does not check live stock at the moment: it answers from the data you provided and will not state an exact stock count. We check a connection to the store’s system on request, case by case.
Yes, based on your document. In an exceptional case, the assistant records the request and your team member makes the decision.
The assistant tells the customer so directly, notes the number and the question, and passes them to your team member under the agreed rule. At the agreed time, a person gets back to the customer.
This is an example of a fictional business.