Health and beauty
The front desk serves a patient in person and the phone line at the same time, so booking calls often go unanswered and the patient picks another clinic. The assistant collects the details about the booking, the type of service and the preferred time, and passes the request to the clinic team.
The customer calls, iCall answers
Hello, I’d like an appointment with a general practitioner. Is tomorrow evening possible?
I’ll record your appointment request. What time tomorrow evening suits you?
17:00, if possible.
On screen: Appointment request recorded
General practitioner · Preferred time: tomorrow, 17:00 · To be confirmed
Example of an outbound call when it is switched on
Hello, Levan. You have an appointment tomorrow at 17:00 at the Mziani clinic. Can you confirm?
Yes, I’ll be there. Thank you.
Good. We’ll see you then.
On screen: Attendance confirmed
Tomorrow, 17:00 · General practitioner
No. The assistant does not discuss diagnoses, treatment or medication. It passes such questions to the clinic team, and records an appointment request if the caller asks for one.
It tells the caller to dial 112 for emergency help and does not start a booking.
No. The assistant records the appointment request and the clinic confirms it.
This is an example of a fictional business.