Skip to main content
iCall
ქართული
Contact us

Why iCall

Georgian voice AI with a contact centre's experience

iCall gives Georgian businesses an AI phone assistant that answers calls, tells your team and leaves evidence on every call. It is built by KCall, which has handled customer calls since 2016. This page is for startup programs and investors: facts only.

Request the 7-day trial

Trial: 7 days and 60 minutes, with no card. It starts at your first test call from your phone

The market: Georgian business runs on the phone

We do not publish a market-size figure until we have a verifiable source. Below is what we see from KCall's operations.

  • Many small businesses depend on calls

    Visits, orders, bookings and questions often arrive as calls. A missed call is a lost customer, and a busy person cannot do their real work.

  • Georgian-language voice AI is scarce

    In our observation most voice AI platforms are built for English first. Georgian has its own alphabet and a market many global vendors do not prioritise, so quality has to be measured on its own.

  • A foreign platform often does not fit a local business

    Pricing is in a foreign currency, support sits in another time zone, and a Georgian carrier and an invoice in lari are hard to arrange.

The product in three steps

  1. Step 1

    You choose the line and the knowledge

    Your own number or any carrier's SIP trunk, plus your website and documents.

  2. Step 2

    The assistant sees the conversation through

    It answers in Georgian, saves the request and tells your team when a person is needed.

  3. Step 3

    Every call leaves evidence

    A transcript, an action receipt and a quality score, so nothing rests on trust alone.

The product: nine modules, one platform

Each module has its own page.

  • Inbound calls

    Inbound calls work today. Outbound calls are not switched on yet.

  • Any phone line

    Your own number, any carrier's SIP trunk or your office PBX.

  • Knowledge and actions

    Collecting information from your website and documents. After the call, Telegram works today; Google Sheets and SMS are being prepared.

  • A message to your team

    The assistant takes the request and tells your team. Direct transfer is planned.

  • Evidence and quality

    Transcripts, receipts, scores and human review.

  • Campaigns and surveys

    Reminders, confirmations and CSAT, with consent and calling-hour rules. Not switched on yet; NPS is planned.

What gives us an edge

The technology is available to everyone. Operating experience is less common.

  • KCall's operations since 2016

    We know real call scenarios: what people ask, when they get frustrated and when they need a person. That knowledge flows into the assistant's scenarios.

  • We check quality on calls

    We review calls through their transcripts and correct the scenarios. We publish quality figures only when we have measured them.

  • A person calls back when it matters

    When the AI reaches its limit, the assistant saves the request and tells your team. KCall's live operators are part of our business; passing a call straight to them is planned.

  • Evidence by default

    Every call shows a transcript and a receipt, so customers can verify the result themselves instead of taking our word for it.

Business model

In lari, clear in advance and based on measured cost.

  • A monthly plan in lari

    One shared balance of AI minutes for inbound and outbound. There are no two competing plans.

  • Add-ons are their own line

    Telephony at the actual rate, integrations, one-time setup and optional KCall operators. Extra AI usage is off by default.

  • Price follows measured cost

    We do not promise invented "unlimited calls".

  • A trial

    7 days and 60 minutes in total, with no card. The trial starts at your first test call from your phone and is given once per phone number. It ends after 7 days or 60 minutes, whichever comes first.

Roadmap

Stages without dates.

  • Website, workspace and assistant

    A bilingual website with nine module pages, a workspace with calls, requests and a knowledge base, and a Georgian-speaking AI assistant that answers inbound calls.

    Done

  • First customers

    Connecting the line, filling in the knowledge and reviewing calls with each customer, and measuring the result.

    Now

  • Expansion

    New integrations, voice-message campaigns, online payment, English and Russian calls and more capacity.

    Later

What we claim, and what we do not

An investor or program reviewer should hear what we really have.

  • Customers and logos

    Status
    We show no logos. KCall has contact-centre experience since 2016.

  • Usage figures

    Status
    We publish none.

  • Market size

    Status
    We publish a figure only after we have a verifiable source.

  • Quality results

    Status
    We publish measured results only when we have them. We do not write invented figures.

  • Integrations

    Status
    Telegram works for your team today. Google Sheets and SMS are being prepared. We do not claim other integrations.

  • Certifications

    Status
    We do not claim any.

  • Pricing

    Status
    Prices are in lari and published on the pricing page. We do not promise invented "unlimited calls".

Call → Action → Evidence

One call across all three layers of the platform. The example uses a fictional clinic.

  1. Call

    A patient calls the clinic

    I would like to see a doctor tomorrow evening

    Inbound call to the clinic's existing number

  2. Action

    The assistant sees the conversation through

    • Introduced itself as an AI assistant
    • Wrote down the request
    • Alerted the team on Telegram
  3. Evidence

    What the workspace shows

    Transcript
    Timestamped
    Action receipt
    Request written down, team notified
    Request
    Visit, tomorrow evening
    AI minutes
    Measured in seconds

ExampleDemo data: a fictional clinic and call. This is an illustration, and no real call took place.

Questions from investors and programs

Let's talk

Need details for a startup program or an investment review? Write to us and we go through the product together.

Request the 7-day trial

Trial: 7 days and 60 minutes, with no card. It starts at your first test call from your phone

More modules

iCall is one platform: phone lines, knowledge, actions and evidence work together