Legal and trust documents
Draft for legal review
This text is not in force yet. Highlighted items wait for an owner decision
Terms, privacy, data processing and security in one place
Agreement documents
- Terms of ServiceThe terms on which a business uses iCall, the AI phone assistant from KCall LLC.
- Privacy PolicyHow KCall LLC handles personal data on the iCall website and in the iCall product, in plain language.
- Data Processing AgreementThe terms on which KCall LLC processes personal data for business customers of iCall, with the subprocessor list and locations.
- Service Level AgreementThe availability target, maintenance, support hours in Tbilisi time, response targets and service credits for iCall. All numbers are proposals for the owner.
- Acceptable Use PolicyWhat you may and may not do with iCall, including the rules for outbound calling, consent and do-not-call.
Data and security
- Call recording and AI disclosure policyCallers must be told they are speaking with an AI and whether the call is recorded. Rules, legal background and ready-to-use greeting texts in Georgian and English.
- Data retention scheduleHow long iCall keeps each kind of data by default, who can change it, and how deletion works. Periods are proposals.
- Security overviewHow iCall protects customer and caller data, what is built and tested today, and what is still planned. No certifications are claimed.
- Incident notification commitmentHow and how fast iCall tells customers about a security or personal data incident, and how to report a problem to us.
- Cookie noticeWhich cookies and similar storage iCall uses on its website and workspace. We use no advertising or analytics cookies today.