Inbound calls
Your customer calls. iCall answers
Services, terms, orders or appointments. The assistant finds out what the customer needs, answers their questions and takes the next step you have agreed on.
What iCall does on a call
Answers using your information
We prepare the assistant using your business information. When the answer is unclear, we agree on the request the assistant leaves for your team.
Captures requests
Collects the information needed, clarifies details and saves the result in your workspace.
Result after the call
It saves the request in your workspace and notifies your team in Telegram. Google Sheets and an SMS after the call are being prepared and are not switched on yet.
A request for your staff
If the customer needs a person, the assistant writes down their number and question and notifies your team. Transferring the call straight to a person is not switched on yet.
How a call unfolds
A customer calls
The assistant answers. We agree in advance on how it handles calls outside working hours.
The assistant asks for details
Asks what the customer needs and collects the relevant information.
Answers
Answers using your business information. If it does not know the answer, it says so and leaves a request for your team.
You keep the result
The conversation summary and request status appear in your workspace.
Connecting to your software
Team notifications in Telegram work today. Google Sheets and an SMS after the call are being prepared. We check any other software case by case.
A matching caller number alone is not enough to release personal information.