Question 1

Does it only answer calls, or can it make calls too?

Accepted Answer

Mainly it answers inbound calls. Outbound calls, such as reminders or confirmations, are not switched on at the moment. If you need them, contact us and we will agree on enabling them separately.

Question 2

Can it make an actual booking?

Accepted Answer

No. The assistant records the booking request and your team confirms it.

Question 3

Which languages does it speak?

Accepted Answer

Georgian. We check any other language separately on request and enable it for your business only after testing.

Question 4

Which industries have ready-made scripts?

Accepted Answer

We have example conversations for 12 industries, including Store, Clinic, Hotel, Car service and Learning center. For your actual setup, we prepare the assistant using your materials.

Question 5

How soon can I get started?

Accepted Answer

We set a timeline after reviewing your materials and integration needs. We give you a specific timeframe once we understand your systems and requirements.

Question 6

Can I keep my number?

Accepted Answer

It may be possible through a method verified with your telephony provider. There is no universal answer: we check what is possible for your specific number and provider.

Question 7

Can calls transfer to my staff?

Accepted Answer

Not directly yet. The assistant writes down the customer's name, number and question, notifies your team in Telegram, and your staff member calls the customer back. Direct transfer is planned.

Question 8

What if my team does not call the customer back?

Accepted Answer

The request stays on the call page and in your workspace, so it is not lost. The assistant does not promise the customer an exact time.

Question 9

Who takes over if AI cannot resolve the call?

Accepted Answer

Your team: the assistant keeps the request, notifies your team, and your staff member calls the customer back. KCall operators are optional under a separate contract, but passing a call straight to them is not switched on yet.

Question 10

How many calls can it handle at once?

Accepted Answer

Initially, one active phone call per company. Inbound and outbound calls share this limit. Additional channels are enabled and priced separately.

Question 11

Which numbers can it call?

Accepted Answer

Only countries and destinations enabled on your account.

Question 12

Will it call again after someone opts out?

Accepted Answer

No. Once someone opts out, their number is excluded from future calls. The opt-out takes effect immediately.

Question 13

Which software can it connect to?

Accepted Answer

Team notifications in Telegram work today. Google Sheets and an SMS after the call are being prepared and are not switched on yet. We check any other software case by case. Include its name in your request.

Question 14

Can it update information?

Accepted Answer

Only actions approved in advance. Every change requires confirmation and a log entry.

Question 15

How are additional minutes handled?

Accepted Answer

Additional usage is disabled by default. Only the account owner can enable it and set a monthly limit.

Question 16

Am I charged for unanswered calls?

Accepted Answer

No AI minutes are used. Calls that go unanswered or only ring do not count as AI time. Telephony provider charges may apply separately.

Question 17

Does time with a person count as AI minutes?

Accepted Answer

For now a call is not passed to a person directly. Once transfer is switched on, AI time will stop at the handoff and conversation with a person will not count as AI minutes. Telephony is billed under the provider’s rules and shown separately.

Question 18

What costs should I expect?

Accepted Answer

The AI package, telephony, any integrations you need and one-time setup. Each cost is listed separately in the proposal.

Question 19

What does cancellation cost, and is there a minimum term?

Accepted Answer

The contract sets the term and cancellation conditions. We show you the exact conditions in the proposal before you sign.

Question 20

Is the demo or trial free?

Accepted Answer

The business trial is free: 60 minutes, valid for 7 days, with no card; it starts at your first test call from your phone.

Question 21

What does the business trial include?

Accepted Answer

7 days and 60 minutes. Sign-up screens are in Georgian only for now, so contact us and our team will help you start in English. We set up the assistant together with you and connect your number: the trial does not run during that time. It starts at your first test call from your phone and is given once per phone number, with no SMS. We do not ask for a card. It ends after 7 days or 60 minutes, whichever comes first, and nothing is charged automatically.

Question 22

Is my conversation stored?

Accepted Answer

We do not record call audio. The conversation text and summary are stored: the initial retention period for transcripts is 180 days. The final period will be specified in the contract and may differ.

Question 23

Who can access the conversation text, and where is it stored?

Accepted Answer

Business users can access the conversation text according to their permissions. It is held in our database and storage in a European region. The contract sets out the rules for access by the KCall team.

Question 24

What happens to my data if I cancel?

Accepted Answer

Data is deleted from storage, indexes and exports under the agreed policy. Backups are deleted according to their own cycle. The exact timeframe is specified in the contract.

Questions and answers

Capabilities

Numbers and handoff

Integrations

Pricing and minutes

Data and demo

Let's tailor it to your business