Health and beauty
Calls often come in while a stylist is with a client, so bookings and reschedules are either late or lost. The assistant clarifies the service and looks for the requested stylist, if that is the salon’s rule.
The customer calls, iCall answers
Hello, I’d like to book a manicure and a gel polish change. Is tomorrow possible?
I’ll record your booking request. What time tomorrow suits you?
11:00, if possible.
On screen: Booking request recorded
Manicure and gel polish · Preferred time: tomorrow, 11:00 · To be confirmed
Example of an outbound call when it is switched on
Hello, you have a booking tomorrow at 11:00. We’d like to remind you.
Yes, I remember. Could I move it to 12:00?
I’ll record the request to move it to 12:00 and the salon will confirm.
On screen: Change to be confirmed
Preferred time: tomorrow, 12:00 · At the client’s request
No. If a client asks for a particular stylist, the assistant records that stylist’s name in the request. If no stylist is named, it passes the request to the salon.
The assistant records the allergy as a note and passes it to the stylist. It makes no medical assessment and gives no advice on products.
No. The assistant records the cancellation request and the salon confirms.
This is an example of a fictional business.