Hospitality
At peak times, nobody can answer the phone while serving a full dining room. Some guests choose another restaurant. Others cannot tell you about an allergy or a birthday. The assistant records table requests, party size, time and special requests, then passes them to your team to confirm.
The customer calls, iCall answers
Hi, I'd like a table for six on Saturday at 20:00. Could we sit on the terrace?
Of course. Saturday at 20:00, six people, on the terrace. I'll take your request and the team will confirm it. Do you have any special requests?
It's a birthday. Can we bring a cake?
On screen: Reservation request recorded
Saturday, 20:00 · Terrace · 6 guests · Birthday, question about bringing a cake · Team to confirm
Example of an outbound call when it is switched on
Hello, I'm calling about your reservation for Saturday: six people at 20:00. Are you still coming?
Yes, we are. One of our guests has a hazelnut allergy.
I'll make a note and pass it on to the kitchen.
On screen: Reservation confirmed
Saturday, 20:00 · Hazelnut allergy noted for the kitchen
No. The assistant passes allergy notes to the kitchen but does not say whether a dish is safe to eat. You provide the menu information.
The assistant does not confirm a table itself: it records the request and your team confirms it or suggests a nearby time.
No. The assistant records the cancellation request and your team confirms it.
This is an example of a fictional business.