A KCall product

iCall and KCall

iCall is KCall's AI phone product. We build the assistant for your business and help you set it up and run it.

KCall since 2016

KCall is the first 24/7 outsourced contact center in Georgia. Since 2016 we have managed customer communication for businesses.

Real contact center processes
We build the assistant on the same processes we use to handle businesses' calls.
Knowledge base and scripts
We write your business information and conversation scenario together with you.
Testing before launch
We test the scenarios first and only then switch them on for your number.
Quality is measured
KCall tracks SLA and KPI on every project. We watch iCall's results the same way.

KCall works with three models. iCall handles the AI part.

KCall operators
People answer the calls
AI phone assistant
iCall
An AI assistant answers the call
Hybrid
iCall handles the standard steps and passes the information it collected to an operator. Transferring the call itself is planned

iCall also works with your own staff. KCall operators are an optional extra.

Tell us about your business
What customers ask you most often and what should happen after the call.
We tailor it and test it together
We prepare the assistant with your information, test the conversations together and adjust until you are happy with it.
It goes live on your number
When you are ready, the assistant takes calls on your number. You see the results in your workspace.

Tell us which calls you get, who you need to call and which software you use.