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Knowledge base

Your information in one place, the part you approve

Address, prices, opening hours and common questions: we collect them from your website, your documents and answers you add by hand, and you review them. Answering calls from this knowledge automatically is not switched on yet and is planned. For now our team prepares the assistant from your materials.

Request the 7-day trial

Trial: 7 days and 60 minutes, with no card. It starts at your first test call from your phone

Workspace screen: list of knowledge sources with questions and answers, text and files
Workspace with sample data (Georgian interface)

A wrong answer is worse than no answer

  • Your information lives in ten places

    Prices are on the website, hours on Facebook, terms in a Word file. The assistant needs one correct place to read from.

  • AI can make things up

    A confident but wrong price or opening time leaves a poor impression of your business. On anything unknown the assistant must say it does not know.

  • Information changes

    A price changed, a branch opened. If updating takes a lot of work, the knowledge goes stale fast.

How the knowledge gets filled

  1. Step 1

    Add a source

    Paste your website address, upload a document or type a question and answer by hand.

  2. Step 2

    Review and confirm

    iCall prepares a draft: services and prices, hours, contacts, common questions. Anything it is unsure about is marked "needs review". You confirm before anything goes live.

  3. Step 3

    Fill the gaps

    You see the questions the assistant could not answer in the workspace. You write the answer and confirm it.

Three sources, one knowledge base

All sources sit in one list. You see what the assistant knows and where it came from.

  • Website import

    Enter your address and iCall reads your public pages (up to 10): services, prices, hours, contacts and Q&A. Whatever the page does not say stays empty rather than guessed.

  • Documents

    PDF, Word and text files: a price list, terms, a service description. The assistant answers from their content.

  • Missed questions

    Questions the assistant could not answer appear in one list. The answer enters the knowledge base when you confirm it.

Fill a missed question in the workspace

You see what the caller asked and what the assistant could not answer. You write the right answer and confirm it.

  • You see the question the assistant could not answer
  • You write the answer
  • Nothing changes until you confirm

How far you can trust an answer

Knowledge is not a black box. You see what is published.

  • Published knowledge

    Only what you confirmed goes into the knowledge. Using it automatically on calls is not switched on yet and is planned.

  • Honest about the unknown

    If it has no information, the assistant says so and saves the request for your team.

Call → Action → Evidence

One call, from a question to an added answer. The example uses a fictional clinic.

  1. Call

    A caller asks for a price

    How much does teeth whitening cost?

    Inbound call, the price is not in the knowledge base yet

  2. Action

    The assistant does not guess, you correct it

    • Found no price in the knowledge and did not invent one
    • Told the caller we will confirm the exact price by phone
    • You wrote the price in the workspace and confirmed it
    • The confirmed price is in the knowledge; using it on calls automatically is planned
  3. Evidence

    What the workspace shows

    Topic
    Teeth whitening
    New answer
    350 GEL per visit
    Source
    Added by hand, 19 Oct, 14:05
    State
    Confirmed and published

ExampleDemo data: a fictional clinic and price, not a real tariff.

Questions about knowledge

Let's gather your knowledge

Send us your website address or a price list. We review the first draft together.

Request the 7-day trial

Trial: 7 days and 60 minutes, with no card. It starts at your first test call from your phone

More modules

iCall is one platform: phone lines, knowledge, actions and evidence work together