Health and beauty
At the front desk the phone rings while a customer is standing there, and calls often arrive while a trainer is leading a class. On membership terms and the schedule, the assistant says only what you have approved, and records requests for a trial visit.
The customer calls, iCall answers
I want to train three times a week. What does the multi-visit membership include?
I can’t confirm the number of visits for that membership right now. Shall I transfer you to the administrator?
Yes, please transfer me.
On screen: Transfer request recorded
Question about multi-visit membership terms · Administrator
Example of an outbound call when it is switched on
Hello, Nika. I’m calling about your request: you have a trial visit tomorrow at 19:00. Can you confirm?
Yes, I’ll be there. Do I need to buy sneakers?
I’ll check the required gear with the administrator. We’ll see you tomorrow at 19:00.
On screen: Attendance confirmed
Trial visit · Tomorrow, 19:00 · Question about gear passed to the administrator
No. The training routine and health restrictions are for a trainer or a doctor to decide. The assistant passes this question to a person and records the request.
Only the prices you provided. For any other price, the assistant says it does not have the information and offers the customer a call back.
The assistant does not check free hours: it records the preferred time as a request and the administrator confirms it.
This is an example of a fictional business.