Services
A buyer calls about a listing, but their budget and preferred neighborhood are not recorded. The agent has to ask the same questions on every new call. The assistant gathers the budget, property size, neighborhood and whether the customer wants to buy or rent, then passes the request to the agent. Your advisor handles pricing discussions and market assessments.
The customer calls, iCall answers
Hi, I'm interested in a two-room apartment in Vake or Saburtalo. I'm thinking of buying.
Got it. You're looking to buy a two-room apartment in Vake or Saburtalo. What's your budget?
Up to 150 000 dollars. Please call me back on this number.
On screen: New request recorded
Buying · 2 rooms · Vake or Saburtalo · Budget up to 150 000 dollars · Callback requested
Example of an outbound call when it is switched on
Hello, Nino. Yesterday you were looking for an apartment in Vake and Saburtalo. Would you like to continue?
Yes, but I'm only free in the evening.
All right. An advisor can call you tomorrow at 19:00. Would that work for you?
On screen: Consultation time awaiting confirmation
Proposed time: tomorrow, 19:00 · Awaiting confirmation · Buying · Vake, Saburtalo
No. Valuations, comparisons and market analysis are the advisor's job. The assistant collects the budget and property size requirements.
No. The assistant records the viewing request and passes it to the broker for confirmation.
The assistant marks the request as canceled. Your policy determines how long the contact details are kept.
This is an example of a fictional business.