Services
Prospective students contact several centers. An unanswered call can mean a lost enrollment, and schedules change often. The assistant answers schedule questions using your information and collects the details needed to enroll. It passes the enrollment request to the administrator.
The customer calls, iCall answers
Hi, I'm interested in English classes for adults. Do you have an evening group?
Yes, our beginners' group meets on Tuesdays and Thursdays at 19:00. Would you like to sign up for a trial lesson?
Yes, please. My name's Natia.
On screen: Trial lesson request recorded
English, beginners' group · Classes at 19:00 · Day to be confirmed
Example of an outbound call when it is switched on
Hello, Natia. You have a trial English lesson tomorrow at 19:00. Can you confirm you'll be coming?
Yes, I'll be there. Do I need to bring a book?
No, the center provides materials for the first lesson. We'll remind you tomorrow morning.
On screen: Trial lesson confirmed
Tomorrow, 19:00 · English · Reminder scheduled
Only the terms you have approved. Otherwise, it transfers the customer to the center's administrator.
No. The assistant asks general questions, but a teacher determines the student's level.
The assistant offers another time based on your schedule and records the request pending confirmation.
This is an example of a fictional business.